Terms of Service

Last Updated: September 24, 2026

Welcome to NEXOON. These Terms of Service govern your use of the NEXOON website and your purchase of products from our online store.

By accessing our website, creating an account, placing an order, or purchasing products from NEXOON, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or services.

1. About NEXOON

NEXOON is an online multi-category e-commerce store serving customers in Pakistan.

Our product categories may include:

• Electronics & Gadgets
• Fashion & Beauty
• Kitchen Items
• Home Accessories
• Lifestyle Products
• Other products offered through our online store

We reserve the right to add, remove, modify, or discontinue products and services at any time.

2. Eligibility

By using our website or placing an order, you confirm that:

• The information you provide is accurate and complete.
• You have the legal capacity to enter into a purchase agreement under applicable law.
• You will use our website only for lawful purposes.
• You will not use our website for fraudulent, abusive, or unauthorized activities.

If you are purchasing on behalf of another person or organization, you confirm that you have the appropriate authority to do so.

3. Products & Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, colors, sizes, and other information displayed on our website are accurate.

However, minor differences may occur due to:

• Screen and device settings.
• Product photography and lighting.
• Manufacturer packaging or design changes.
• Product batches or variations.

NEXOON does not guarantee that every product image or description will always be completely identical to the physical product.

4. Prices & Availability

All product prices displayed on the NEXOON website are subject to change without prior notice.

We reserve the right to:

• Change product prices.
• Correct pricing errors.
• Modify promotions or discounts.
• Limit quantities.
• Change or discontinue products.
• Update product availability.

If an obvious pricing or listing error occurs, NEXOON reserves the right to cancel the affected order and provide an appropriate resolution.

5. Placing an Order

When you place an order through our website, you are submitting a request to purchase the selected products.

After placing an order, you may receive an order confirmation through the contact information you provided.

An order confirmation does not necessarily guarantee that the order will be fulfilled if there are issues involving:

• Product availability.
• Pricing or listing errors.
• Payment problems.
• Incorrect customer information.
• Suspected fraud or unauthorized activity.
• Delivery limitations.
• Other legitimate operational reasons.

NEXOON reserves the right to cancel or decline an order where reasonably necessary.

6. Customer Information

You are responsible for providing accurate information when placing an order.

This may include:

• Full name
• Phone number
• Email address
• Complete delivery address
• Payment information where applicable

NEXOON is not responsible for delays, failed deliveries, or additional costs caused by incorrect, incomplete, or inaccurate information provided by the customer.

7. Payment

We may offer different payment methods depending on availability, including cash on delivery, online payment, bank transfer, or other payment options.

Payment transactions may be processed through third-party payment providers.

By using a payment method, you agree to comply with the applicable terms and requirements of the relevant payment provider.

8. Cash on Delivery

Where Cash on Delivery (COD) is available, customers are expected to accept and pay for their confirmed orders upon delivery.

Repeated refusal of confirmed COD orders, fraudulent orders, or intentional misuse of the COD service may result in restrictions on future COD orders or other appropriate action.

9. Shipping & Delivery

NEXOON ships orders to eligible locations within Pakistan through available courier or logistics partners.

Estimated delivery times may vary depending on:

• Delivery location.
• Courier availability.
• Weather conditions.
• Public holidays.
• Operational delays.
• Unforeseen circumstances.

Delivery estimates are provided for guidance and are not guaranteed unless specifically stated otherwise.

Once an order has been handed over to a courier, delivery may also be subject to the courier's operational procedures.

10. Returns, Exchanges & Refunds

Our returns, exchanges, and refunds are governed by our separate 7-Day Return & Refund Policy.

Please review that policy before making a purchase.

The return period generally begins from the date the customer receives the order, subject to the conditions and exclusions described in our Return & Refund Policy.

11. Prohibited Use

You agree not to use the NEXOON website to:

• Commit fraud or engage in illegal activities.
• Provide false or misleading information.
• Attempt unauthorized access to our website or systems.
• Interfere with website security or functionality.
• Introduce viruses, malicious code, or harmful technology.
• Copy, reproduce, or exploit our website content without permission.
• Abuse promotions, discounts, referral programs, or other offers.
• Place fraudulent or intentionally misleading orders.
• Use automated systems to improperly access or collect website information.
• Engage in any activity that could harm NEXOON, our customers, or our service providers.

12. Intellectual Property

Unless otherwise stated, the NEXOON website and its content, including:

• Logos
• Brand names
• Text
• Graphics
• Product descriptions
• Images
• Website design
• Layout
• Marketing materials

are owned by or licensed to NEXOON and are protected by applicable intellectual-property laws.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit NEXOON content without prior written permission.

13. Third-Party Services

NEXOON may use third-party services such as:

• Shopify
• Payment providers
• Courier and logistics companies
• Analytics providers
• Advertising platforms
• Customer-support services

Third-party services may operate under their own terms and policies.

NEXOON is not responsible for the independent practices, availability, or policies of third-party services.

14. Product Warranties

Certain electronics, gadgets, appliances, or other products may be covered by a manufacturer or seller warranty.

Where applicable, warranty terms may vary by product and supplier.

Warranty coverage does not necessarily apply to damage caused by misuse, accidents, unauthorized modifications, improper installation, water/liquid damage, physical damage, or other exclusions specified by the applicable warranty provider.

Please check the product listing or contact NEXOON for product-specific warranty information.

15. Website Availability

We aim to keep the NEXOON website available and functioning properly. However, we do not guarantee that the website will always be:

• Available without interruption.
• Completely error-free.
• Free from technical issues.
• Free from security vulnerabilities.

We may temporarily suspend or restrict access to the website for maintenance, updates, security reasons, technical issues, or other operational purposes.

16. Limitation of Liability

To the extent permitted by applicable law, NEXOON will not be responsible for losses or damages arising from circumstances beyond our reasonable control, including delays caused by courier services, natural events, technical failures, payment-provider issues, or other external circumstances.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

17. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, or reasonable expenses arising from your misuse of the NEXOON website, violation of these Terms, or violation of applicable laws or third-party rights.

18. Changes to These Terms

NEXOON may update or modify these Terms of Service from time to time.

When changes are made, we will update the "Last Updated" date at the top of this page.

Your continued use of the website after updated Terms are posted constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

19. Governing Law

These Terms of Service shall be interpreted and applied in accordance with the applicable laws of the Islamic Republic of Pakistan, subject to any mandatory rights and protections available to consumers under applicable law.

Any disputes will be handled through the appropriate legal or dispute-resolution channels available under applicable law.

20. Contact NEXOON

If you have any questions about these Terms of Service, please contact us:

Brand: NEXOON
Marketplace: Pakistan
Email: nexoonstore@gmail.com
Phone/WhatsApp: 03291164292
Business Address: Fortabbas

Thank you for choosing NEXOON. We appreciate your trust and look forward to providing you with a reliable online shopping experience.