Return & Refund Policy

Last Updated: September 24, 2026

At NEXOON, we want you to shop with confidence. Your satisfaction is important to us, and we aim to make our return and refund process simple, transparent, and hassle-free.

This Return & Refund Policy applies to purchases made through the NEXOON online store within Pakistan.

1. 7-Day Return Policy

You have 7 calendar days from the date you receive your order to request a return.

To be eligible for a return, the product must:

• Be unused, unworn, and in its original condition.
• Be returned with its original packaging, tags, accessories, manuals, and other included items.
• Not show signs of damage, misuse, alteration, washing, or excessive handling.
• Be accompanied by proof of purchase or order details.

Important: Some products may have specific return conditions due to their nature. Please check the product description before placing your order.

2. Products Eligible for Return

Returns may be accepted for the following reasons:

• You received a damaged or defective product.
• You received the wrong product.
• The product is missing parts or accessories.
• The product received is significantly different from what was ordered or described.
• You changed your mind, where the product is eligible for a change-of-mind return and remains completely unused and in resalable condition.

For damaged, defective, or incorrect products, please contact us as soon as possible after delivery.

3. Non-Returnable Products

For hygiene, safety, customization, or product-specific reasons, certain items may not be eligible for return, including but not limited to:

• Used beauty and personal-care products.
• Opened cosmetics, skincare, or hygiene products.
• Undergarments and other hygiene-sensitive items.
• Personalized or customized products.
• Products damaged due to misuse, negligence, or improper handling.
• Products that are incomplete or missing original packaging/accessories.
• Items specifically marked "Non-Returnable" on the product page.

If you're unsure whether your product qualifies, please contact our customer support before sending anything back.

4. How to Request a Return

To request a return, please contact NEXOON Customer Support within 7 days of receiving your order.

Please provide:

1. Your order number.
2. The name of the product.
3. The reason for the return.
4. Clear photos or a short video showing the issue, if the product is damaged, defective, or incorrect.

Our team will review your request and provide the return instructions if your request is approved.

Please do not send products back without receiving return instructions from NEXOON.

5. Damaged or Incorrect Orders

We carefully check orders before dispatch. However, if you receive a damaged, defective, or incorrect product, please contact us promptly.

For such cases, we may request photos or videos to verify the issue. Once verified and approved, NEXOON may offer:

• A replacement product, subject to availability; or
• A refund or other appropriate resolution.

Please keep the original packaging until your return request has been resolved.

6. Return Shipping Charges

If the return is due to a NEXOON error, such as receiving the wrong, damaged, or defective product, NEXOON will handle the return according to the instructions provided by our support team.

For eligible change-of-mind returns, the customer may be responsible for applicable return shipping costs.

Return shipping arrangements may vary depending on the product category and reason for return.

7. Refunds

Once your returned product is received and inspected, we will notify you whether your return has been approved.

If approved, your refund will be processed through the applicable payment method or refund method available for your order.

Depending on the payment method and financial institution, the time required for the refund to reach you may vary.

Shipping or delivery charges may be non-refundable unless the return is due to an error on our part.

8. Exchanges

If you would like to exchange an eligible product, please contact our support team within the 7-day return period.

Exchanges are subject to product availability. If the requested replacement is unavailable, NEXOON may offer an alternative resolution, such as a refund.

9. Order Cancellation

If you need to cancel an order, please contact NEXOON as soon as possible.

Once an order has been dispatched, cancellation may no longer be possible and the order may instead be handled under our applicable return policy.

10. Inspection & Approval

All returned products are subject to inspection.

A return may be rejected if the product:

• Has been used or damaged after delivery.
• Is missing original packaging, accessories, or parts.
• Shows signs of misuse or intentional damage.
• Does not match the product originally sent by NEXOON.
• Is returned after the applicable return period.
• Falls under a non-returnable product category.

11. Important Note for Customers

For products that are fragile, electronic, or contain multiple components, we strongly recommend checking the product immediately after delivery and keeping the original packaging until you are satisfied with your purchase.

For electronics and gadgets, any warranty or manufacturer-specific issue may be handled according to the applicable manufacturer/seller warranty terms.

12. Contact NEXOON

If you have questions about a return, exchange, or refund, please contact our customer support team.

Brand: NEXOON
Marketplace: Pakistan
Return Window: 7 Days from Delivery
Customer Support: nexoonstore@gmail.com
WhatsApp/Phone: 03291164292
Business Address: Fortabbas 

We are committed to making your shopping experience with NEXOON reliable, convenient, and customer-friendly.

Thank you for choosing NEXOON.