Shipping Policy

Last Updated: September 24, 2026

At NEXOON, we aim to make your shopping experience simple, reliable, and convenient. This Shipping Policy explains how we process, dispatch, and deliver orders placed through the NEXOON online store within Pakistan.

1. Shipping Across Pakistan

NEXOON currently offers delivery to eligible locations across Pakistan through trusted courier and logistics partners.

Delivery availability may vary depending on the location and accessibility of the delivery address.

Some remote or hard-to-reach areas may require additional delivery time or may not be serviceable by certain courier partners.

2. Order Processing Time

After your order is successfully placed, our team will process and prepare it for dispatch.

Orders are generally processed within 1–3 business days.

Processing may take longer during:

• Sales and promotional periods
• Public holidays
• High-demand periods
• Unexpected operational circumstances

You will be contacted if additional information is required to process your order.

3. Estimated Delivery Time

After dispatch, estimated delivery times are generally:

• Major Cities: 2–5 business days
• Other Areas: 3–7 business days
• Remote Areas: 5–10 business days

These are estimated delivery times and are not guaranteed.

Delivery may take longer due to weather, public holidays, courier delays, security conditions, address issues, or other circumstances beyond NEXOON's reasonable control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated before order confirmation.

Shipping fees may vary depending on:

• Delivery location
• Order size or weight
• Product category
• Courier charges
• Promotional offers

From time to time, NEXOON may offer free shipping promotions or reduced shipping charges.

5. Cash on Delivery (COD)

Where available, NEXOON may offer Cash on Delivery (COD) as a payment option.

For COD orders:

• You are required to pay the applicable amount when the order is delivered.
• Please ensure someone is available to receive the package.
• Please provide an active phone number for courier communication.
• Repeated refusal of confirmed COD orders may affect your ability to use COD for future purchases.

COD availability may vary by location and product.

6. Order Confirmation

For certain orders, our team may contact you by phone or WhatsApp to confirm your order and delivery details.

If we are unable to verify the order or reach the customer after reasonable attempts, NEXOON may delay or cancel the order.

Please make sure your phone number and delivery address are accurate when placing your order.

7. Tracking Your Order

Once your order has been dispatched, a tracking number may be provided where tracking is available.

You can use the tracking information to monitor your shipment through the relevant courier service.

Tracking information may take some time to become active after the parcel has been handed over to the courier.

8. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please include:

• Full name
• Active phone number
• House/shop/office number
• Street or area
• City
• Relevant postal information where applicable

NEXOON is not responsible for delivery delays, failed deliveries, or additional costs caused by incorrect or incomplete delivery information provided by the customer.

9. Failed Delivery Attempts

If the courier is unable to deliver your order because:

• The customer is unavailable.
• The phone number is unreachable.
• The address is incorrect or incomplete.
• The customer refuses to receive the parcel.
• The courier cannot access the delivery location.

the courier may make another delivery attempt or return the parcel to NEXOON.

Additional shipping charges may apply if an order needs to be re-dispatched due to customer-related delivery issues.

10. Delayed Deliveries

While we work with our delivery partners to provide timely delivery, some delays may occur due to circumstances beyond our control, including:

• Severe weather
• Public holidays
• Natural disasters
• Road closures
• Security or law-and-order conditions
• Courier operational issues
• High-volume periods
• Incorrect delivery information
• Other unforeseen circumstances

NEXOON will make reasonable efforts to assist customers when a delivery is delayed.

11. Inspect Your Package Upon Delivery

Customers are encouraged to inspect the package at the time of delivery, where reasonably possible.

If the package appears seriously damaged, opened, or tampered with, please document the condition with photos or video and contact NEXOON Customer Support as soon as possible.

For damaged, incorrect, or defective products, our 7-Day Return & Refund Policy will apply.

12. Multiple Products in One Order

If your order contains multiple products, they may be shipped together or separately depending on product availability, warehouse processing, size, weight, or logistics requirements.

If items are shipped separately, you may receive separate tracking information.

13. International Shipping

At this time, NEXOON primarily serves customers within Pakistan.

International shipping is not currently guaranteed and may only be available if specifically offered by NEXOON for a particular product or destination.

14. Shipping & Product Availability

Some products may have different processing or delivery times due to their category, availability, supplier, size, weight, or handling requirements.

If a product has a specific shipping or delivery timeframe mentioned on its product page, that timeframe may apply instead of the general estimates stated in this policy.

15. Contact NEXOON

If you have questions about your order or delivery, please contact our customer support team:

Brand: NEXOON
Shipping Area: Pakistan
Email: nexoonstore@gmail.com
Phone/WhatsApp: 03291164292
Business Address: Fortabbas

Please keep your order number available when contacting us so we can assist you more quickly.

Thank you for shopping with NEXOON. We appreciate your trust and are committed to delivering your orders safely and efficiently.